Privacy Policy
Introduction
Coast to Coast Homes (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (NZ). This Privacy Policy should be read together with our Website Terms and Conditions.
What Personal Information We Collect
We may collect personal information including:
- Your name
- Contact details (email address, phone number)
- Address or proposed site location
- Details about your enquiry or proposed kitset home project
- Any other information you choose to provide via our website contact forms or communications
How We Collect Personal Information
We collect personal information when you:
- Submit an enquiry through our website contact forms
- Contact us by email, phone, or other electronic means
- Provide information during discussions relating to our services
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide information or indicative pricing
- Communicate with you about our services and projects
- Manage customer relationships and enquiries
- Improve our services and website
- Meet legal and regulatory obligations
Customer Relationship Management and Data Storage
We use third-party systems to securely manage and store personal information, including:
- Capsule CRM, which we use as our customer relationship management (CRM) system to record and manage enquiries, communications, and customer details.
- Microsoft Teams and associated Microsoft cloud services, which we use to store documents, correspondence, and project-related information.
Your personal information may be stored on secure servers operated by these providers. These systems may store data outside New Zealand. We take reasonable steps to ensure that any overseas storage complies with the Privacy Act 2020, including ensuring comparable safeguards are in place.
Disclosure of Personal Information
We may disclose personal information to:
- Contractors, consultants, or service providers engaged to assist with your enquiry or project
- Technology service providers, including Capsule CRM and Microsoft
- Professional advisers such as legal or accounting advisers
- Government or regulatory authorities where required by law
We do not sell or rent your personal information.
Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. Access to personal information is restricted to authorised personnel and service providers only.
Accuracy of Information
We rely on you to ensure the personal information you provide is accurate, complete, and up to date. You may contact us at any time to update your information.
Access and Correction
You have the right to request access to, or correction of, your personal information held by us, in accordance with the Privacy Act 2020. Requests can be made using the contact details below.
Cookies and Website Analytics
We use Google Analytics to understand how people use our website, such as which pages are visited. It uses cookies and does not tell us who you are. You can block or delete cookies in your browser settings.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.
Website Enquiry Consent
By submitting an enquiry through our website contact form, you acknowledge and agree that:
- You have read and understood this Privacy Policy and our Terms and Conditions.
- Coast to Coast Homes may collect, use, and store your personal information to respond to your enquiry.
- Your information may be stored and managed using Capsule CRM and Microsoft cloud services.
- Coast to Coast Homes may contact you by phone or email in relation to your enquiry.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on our website with the updated date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Contact Information
Coast to Coast Homes
Email: contact@coasttocoasthomes.co.nz
Phone: 0800 654 873
Address: 153 Palmerston Street, Westport, 7925